|Consultants - Employee Relations & Customer Service|
Robinson & Associates, Inc. - Customer Service
Martin Baird has over 20 years experience serving an extensive selection of clients worldwide within the gaming industry. We help our clients improve their guest and employee experience, strive consistently to exceed our clients’ expectations and are very proud of the innovative and exciting work we do.
Martin Baird has helped casinos improve their customer service for more than a decade. Now we are leveraging our casino guest service expertise and it all revolves around one number. Researchers have found that businesses have an “ultimate number.” This one statistic has the strongest correlation to your casino’s future of any number. We call this statistic your Advocate Index. If you don't currently know your Advocate Index, you're in the dark when it comes to the future of your casino.
Knowing your Advocate Index is the very first step in the process. Then comes improvement. We couple the Advocate Index with Best Practices to bring you our Advocate Development System. By using our world renowned training systems, consulting and technologies, we can help you improve your Advocate Index. You will have an amazing opportunity to give your guests the incredible experience they demand!
ROBINSON & ASSOCIATES, INC. - Casino Customer Service
Brad equips companies with dynamic customer service and leadership essentials. Brad's research shows that it is easy to change people, but unless the leadership has undergone specialized training on how to manage a service culture, the employees will revert back to their old ways within 90 days.
12819 SE 38th Street, #375
Bellevue, Washington 98006 -
Phone: (425) 957-9696